Get Clear on Expectations

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for what you expect of others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due...

Honor Commitments

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.

Practice Blameless Problem Solving

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Find common ground, identify lessons learned, and use those lessons to improve yourselves and your processes so we don’t make the same mistake twice. Get smarter with every...

Make Quality Personal

Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”

Act with Integrity

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking.